Refund policy

We do not currently offer returns, refunds, or exchanges. If there are any issues with your order please contact us at plastikflowersuppport@gmail.com and our fulfillment team will get back to you. If you receive the wrong product please email us your name, order number, and details and ship the package to:

Please do not direct message via Instagram.

Please be aware that shipping rates outside of the UK do not include customs or import duties that may be applied once your package reaches your destination country. Customs duties vary depending on the value, materials, and origin of the goods.

Each country has its own set of rules regarding import duties, which means we cannot provide an exact amount for potential charges. These duties are determined by customs authorities at the time of import.

While you may not always be charged duties or import taxes, it's important to familiarize yourself with the customs regulations and thresholds that may apply in your country. This way, you can avoid any surprises.

Please note: We are not responsible for customs fees, delays, unclaimed parcels, or incorrect shipping details. If you choose to reject your parcel and not pay the import duties, please be aware that we will not issue a refund for your order.